Salesforce.com Global Expansion
While this Confidential Client has a well-resourced IT department, the company’s rapid global growth put a strain on the organization in terms of expertise around the facilities development process. This resulted in unhappy employees having to deal with Wi-Fi and AV systems that were not 100% functional upon move-in. The corporate real estate team asked themselves how they could deliver space faster and improve employee happiness, satisfaction, and productivity.
Our Client, like most organizations, suffered from their IT department lacking the knowledge-base in facilities delivery and construction, which is entirely different from regular IT operations and deployments. The IT organization realized this gap in expertise would only widen as the company expanded, exposing their projects to delays and unfavorable outcomes on a massive scale.
TEECOM’s first step as the chosen IT Project Manager was to define roles and responsibilities through each step of the project lifecycle. The AEC project team was made up of multiple firms, and there were about 25 building systems to integrate into the design. Designing and integrating each system would involve hundreds of steps and touchpoints with stakeholders. Successful project management relies on clearly delineating who does what and when. On a team of 75 people, this can be a challenge. TEECOM implemented long-tail information sharing tools for understanding what steps needed to happen, in what order, and who was responsible. The outcome was a series of detailed process maps. Responsibilities are color coded, and each step is broken down into a number of tasks. Each task has an associated checklist that breaks it down even further. The TEECOM IT project management team is responsible for overall coordination.
- Strategic Consulting
- Design and Engineering
- IT Project Management